Browse the answers below or reach out directly. We're a small team and we actually read every message.
Still need help?
We usually reply within a few hours.
Found a bug? Email us at cepturhq@gmail.com with a description of what happened and what device you're on. Screenshots help a lot.
First, try the Forgot your password link on the login screen. If you signed up with Google, make sure you're tapping Continue with Google instead of email. If you're still stuck, email us and we'll sort it out.
Yes — your account syncs across all your devices. Sign in with the same credentials on your phone, tablet, or browser and everything will be there.
Go to Settings → Account → Delete Account. This is permanent and removes all your data. If you'd prefer to pause, you can simply stop using the app — no action needed.
Premium unlocks the full Learn experience: unlimited AI Tutor sessions, all lesson categories, advanced quizzes, immersive reading, and audio lessons. The Connect mode and marketplace are free for everyone.
Open the app, tap Learn, and you'll see a prompt to upgrade when you hit a Premium feature. Follow the steps to subscribe — on iOS this goes through Apple In-App Purchase, on the web it's handled by Stripe.
On iOS: go to Settings (iPhone) → Apple ID → Subscriptions → Ceptur → Cancel. On the web: go to Ceptur Settings → Subscription → Manage. Cancelling stops future charges; you keep access until the period ends.
Try going to Settings → Subscription → Restore Purchases. If that doesn't work, email us with your receipt and we'll fix it manually within 24 hours.
Progress syncs to your account in real time. If something looks off, pull down to refresh or log out and back in. Your data is stored securely and is not lost.
This is usually a temporary connection issue. Close the session, wait a few seconds, and try again. If it keeps happening, check your internet connection or email us.
Absolutely. Ceptur is designed for all levels — complete beginners to heritage speakers. The app will assess your level during onboarding and personalise your path.
The marketplace lets community members offer physical goods and real-world services to each other. Sellers list items, buyers pay through the app, and Ceptur takes a small commission to keep the platform running.
Tap the three-dot menu on any post or profile and select Report. We review all reports and act within 24–48 hours. For urgent safety concerns, email us directly.
We only share data with the services needed to run Ceptur: Firebase (Google) for authentication and storage, OpenAI for AI features, and Stripe for payments. We never sell your data. See our Privacy Policy for full details.
Go to Connect → Settings → Privacy. You can control profile visibility, who can message you, and whether you appear in discovery.
Ceptur · Built for the diaspora, by the diaspora.